Thank you for choosing Ostreach for your digital marketing needs. This Cancellation and Refund Policy outlines our procedures regarding the cancellation of services and the refund process.
1. Cancellation of Services
Clients may request the cancellation of services by providing written notice to Ostreach. The cancellation notice should include the client’s name, contact information, and a clear statement of the intent to cancel services.
2. Cancellation Charges
Ostreach reserves the right to charge a cancellation fee based on the work completed and any costs incurred up to the date of cancellation. The cancellation fee will be communicated to the client upon receipt of the cancellation notice.
3. Refund Eligibility
Refunds are issued at the discretion of Ostreach and may be considered under the following circumstances:
- Service Not Provided: If Ostreach fails to provide the agreed-upon services, a full or partial refund may be issued.
- Mutual Agreement: In cases where both parties agree to terminate the services, a refund may be provided based on the work completed and costs incurred.
4. Refund Process
Clients eligible for a refund will be notified of the refund amount and the timeline for processing. Refunds will be issued using the same method as the original payment unless otherwise agreed upon by both parties.
5. Non-Refundable Items
Certain costs or expenses incurred by Ostreach, such as third-party fees or expenses related to services already provided, may not be eligible for a refund.
6. Changes to Services
Ostreach reserves the right to modify or discontinue services at any time. In the event of a significant change, clients will be notified, and adjustments to fees or refunds may be discussed on a case-by-case basis.
7. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Ostreach – Digital Marketing Services [Address] Email: [ceo@ostreach.com]
8. Governing Law
This Cancellation and Refund Policy are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts in [Indore, Madhya Pradesh], India.
Thank you for your understanding. We strive to provide excellent service and address any concerns promptly.